We process repairs with a professional team in our own workshops. The feedback gained is a valuable source of information for improvements and innovation - and for long-lasting products.
EXPED products carry a 5-year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.
for customers in the USA
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us at 866-326-4586 for a return authorization number or complete our Service Request Form.
For Customers outside the USA
Please contact EXPED Headquarters in Zurich, Switzerland by emailing email@example.com